At KANABA HOME, your satisfaction is our top priority. We are committed to delivering exceptional products and a smooth, transparent shopping experience. Below is everything you need to know about our Delivery and Return Process:
🚚 Delivery Information
Delivery Timelines:
• Standard Orders: Delivered across the UAE within 10–15 working days
• Express Delivery (Standard Orders): 5–10 working days
• Custom Orders: 15–30 working days, depending on design complexity
• Projects: Delivered as per agreed timeline and scope
Installation Included:
• Free installation and assembly are provided for all orders within the UAE.
24/7 Customer Support:
• 📱 WhatsApp: +971 55 521 7949
• 📧 Email: info@kanabahome.com
🔁 Returns & Cancellations
Most of our products are made to order, so we’ve created a fair and transparent return policy.
✅ Order Cancellation
• Cancel within 24 hours of placing your order for a full refund (3% processing fee applies)
• After 24 hours, the order enters production and the below conditions apply
🔁Return Scenarios (Within 14 Days of Delivery)
✅ Item Not As Described
• Contact Customer Care if the item received differs from the product listing
• Confirmed not as described: Free exchange
• Confirmed as described: No refund
✅ Late Delivery
• Standard Orders: If delivery exceeds 30 days from order date → Full refund
• Express Orders:
• Delayed over 20 days → AED 350 store credit
• Delayed over 30 days → Full refund
✅ Change of Mind
• Within 24 hours from placing the order: Full refund (minus 3% fee)
• After 24 hours from placing the order: Store credit, minus production costs
✅ Damaged Item on Delivery
• Contact us immediately upon receipt
• Confirmed damage: Free replacement with priority delivery
✅ Wrong Size / Fit
• All dimensions are clearly listed — please measure your space carefully
• If the item doesn’t fit due to customer error: Accepted for store credit only, minus production costs
⚠️ Note: Returns are only accepted within 14 days of delivery. After that, only warranty service may apply.
🚫 Non-Refundable:
• Custom-made items are crafted to your specifications and cannot be refunded
• Please double-check all details before confirming your order
✅ Damaged Custom Orders:
• If your custom item arrives damaged, we will remake and replace it free of charge, with expedited delivery
✅ Late Delivery
• Custom Orders: If delivery exceeds 30 days from order date → Full refund
The following items are not eligible for return or exchange:
• Perishables (e.g., plants, flowers)
• Bedding (mattresses, pillows, sheets)
• Rugs and carpets
• Intimate or sanitary items
• Hazardous or flammable materials
• Gift cards
💳 Refund Processing
• Approved refunds are issued to your original payment method
• Processing times may vary by bank or payment provider
💬 Still waiting on a refund?
📧 Contact us at: info@kanabahome.com
🎁 Gifts
• If marked as a gift, returns will be refunded as store credit
• If not marked as a gift, the refund will go to the original purchaser