FAQ's

Find quick answers to the most common questions about Kanaba Home, including our custom-made furniture process, delivery timelines, return policy, and more. Our FAQ page is designed to help you get the information you need with ease.

🚚 Delivery & Shipping

🚚When will my order be delivered?
Your order will be delivered anywhere acrossthe UAE within 10–15 working days right to your doorstep.
⚡Can I get faster delivery?
Yes! With our Express Delivery Service, you can receive your order within 5–10 working days. If this option is available, it will appear during checkout.
📅Is it possible to reschedule my delivery?
Absolutely. Just reach out to our Customer Care team, and we’ll happily arrange a delivery time that suits your schedule.
💵 Do you offer Cash on Delivery as a payment option?
Currently, we do not offer Cash on Delivery. Instead, we provide secure and convenient online payment options through trusted partners or Direct bank transfer/deposit to our company bank account, ensuring your shopping experience is fast, safe, and hassle-free.
🚛Is delivery free within the UAE?
Yes! We offer free delivery across the UAE on all orders. Your furniture will be delivered straight to your doorstep at no additional cost.
⏱ What steps should I take if my delivery is delayed?
In the rare case of a delay, our Customer Care team is always available to provide updates and assistance.
📦 Do you deliver to both residential and commercial spaces?
Yes! We provide furniture delivery and installation across the UAE for both residential and commercial projects. Whether it’s a home,office, hotel, or retail space, our team ensures safe delivery and professional assembly included at no extra cost.
⏳How long does delivery take for custom-made furniture?
Custom-made furniture usually takes 15–30 working days, depending on the design complexity and selected materials.When you place your order, we’ll provide a clear estimated delivery timeline, so you know exactly when to expect your furniture, ensuring full transparency at every step.
📦What is the delivery timeline for large-scale projects?
For large furnishing projects such as hotels, offices, or retail spaces, delivery and installation follow the agreed project schedule. We work closely with you to set realistic timelines and guarantee smooth execution, so your project is completed on time and to the highest quality standards.
📦 Can you store my order if I’m not ready to receive it?
Yes! We provide free storage until the end of your scheduled delivery month. If you need extra time, we can store your order based on your order dimensions, storage rate starts from AED 500 per month afterward. Simply inform our Customer Care team at least 14 days in advance, and we’ll get your order ready for delivery when you’re ready.
🛠 Is furniture assembly included with delivery?
Absolutely! Every order comes with free professional furniture assembly and VAT included. Our team will deliver, unpack, and set up your furniture so it’s ready to enjoy right away, completely hassle-free.

📍 Location & Production

🇦🇪 Where is KANABA HOME located?
KANABA HOME is proudly based in the UAE. Our head office is in Ajman Free Zone, while our state-of-the-art furniture factory is in Sharjah, where all our products are designed and crafted.
🏭Do you manufacture furniture locally or import it?
We are a 100% local furniture manufacturer with over 10 years of experience. Every piece is proudly made in the UAE, blending traditional craftsmanship with advanced in-house technologies like CNC machining, woodworking, and metal finishing. This ensures premium quality and faster delivery compared to imported furniture.
✨What makes KANABA HOME different from other furniture stores in the UAE?
Unlike standard retailers, KANABA HOME is both a manufacturer and a marketplace, offering customers unmatched value and personalization. Here’s what sets us apart:   - Local craftsmanship backed by more than a decade of expertise. - Custom-made solutions for homes, offices, hotels, and retail spaces. - Direct factory-to-customer pricing, with no unnecessary markups. - Exclusive artisan-crafted designs, created for the UAE and GCC market.
🔧Do you offer custom-made furniture in the UAE?
Yes! Customization is at the heart of what we do. From sofas and dining sets to hotel and office furniture, we create bespoke, made-to-order pieces tailored to your style, space, and requirements. You can choose your dimensions, fabrics, finishes, and materials, and our skilled local artisans will bring your vision to life.

🛒 Ordering & Payments

📦How can I place an order with KANABA HOME?
Placing an order is simple and hassle-free. You can shop directly through our website for ready designs. For custom furniture orders, our design team will guide you step by step, from choosing fabrics and finishes to taking precise measurements, before confirming your order.
❌Can I cancel my order?
We understand that plans can change. Our cancellation policy is designed to be transparent and fair: Standard Products:Cancel within 24 hours for a full refund (3% fee applies). After that, cancellation fees may apply. Custom Orders:Cancel within 24 hours, a store credit refund minus production fees applies. After that, orders are non-refundable.
💳Do you offer Cash on Delivery (COD)?
We currently do not offer Cash on Delivery(COD). However, all purchases can be made securely online through our trusted payment partners or Bank transfer/deposit to our company bank account, ensuring a smooth, safe, and convenient checkout experience.
🎨Can I customize my furniture order?
Absolutely! At KANABA HOME, we specialize in custom-made furniture designed to match your space and lifestyle. You can personalize: Colors Fabrics & Finishes Dimensions For bespoke designs beyond our website catalog, a minimum order value of AED 4,000 applies. Approval depends on design complexity, project size, and production capacity, and your dedicated relationship manager will guide you every step of the way.
💰How is the price of custom-made furniture calculated?
The cost of a customized order depends on your design, materials, and scope of work. After you share your preferences, Your dedicated KANABA HOME relationship manager will provide a transparent quotation with all costs clearly outlined before production begins, no hidden fees.
💳What payment methods do you accept?
We make payments simple and secure. You can pay using: Visa & Mastercard Apple Pay & Google Pay Bank Transfer/Deposit Tamara Flexible Instalments – Pay, Spread the rest over 4 months, interest-free.
➕Can I add more items after placing my order?
Yes, absolutely! If you’d like to add items to your order after it has been placed, simply reach out to our CustomerCare team. We’ll be happy to assist and make the necessary updates to your order.
📩How will I receive my order confirmation?
Once your order and payment are successfully processed, You’ll receive a confirmation email with all the details. This email serves as your official order confirmation. From there, our team will keep you updated every step of the way, from production to delivery and installation.

💳Instalments

📆Do you offer instalment or financing options?
Yes! At KANABA HOME, we’ve partnered with Tamara Through our partner MyFatoorah to offer flexible instalment plans. You can split your purchase into easy monthly payments, making it more convenient to furnish your home without the stress of paying everything upfront.
🛍️ What is Tamara?
Tamara is a flexible payment solution that allows you to shop with easeand split your payments over time or pay in full upfront. It’s designed to make shopping smarter, simpler, and hassle-free, both online and in-store.
⚙️ How does Tamarawork?
Using Tamara is simple: Select Tamara as your payment option at checkout. Enter your details and link your debit or credit card. Choose whether to pay in full or split your purchase into smaller payments. Receive reminders to stay on track with upcoming payments.
💸 Are there any fees or interest with Tamara?
No. Tamara does not charge any interest or hidden fees, making it a simple and transparent way to manage your payments.
🔒 Is my information secure with Tamara?
Absolutely. Tamara uses advanced encryption and security technologies to protect your personal and payment information, ensuring a safe and secure shopping experience.
🤝 What if I need helpwith my Tamara account?
Our dedicated support team is here to assist you with any questions about your account or payments. You can reach Tamara’s customer support directly through the app, website, or by contacting us via the available help channels.
🛡️ Does Tamara offer buyer protection?
Yes. Every purchase made with Tamara is protected, giving you peace of mind and a safe shopping experience with trusted brands.
🛍️ Can I use Tamara for all purchases?
Tamara is available for eligible purchases both online and in-store.Simply check at checkout to see if Tamara is offered as a payment option.

🔁 Returns & Exchanges

🔁What is your return policy?
At KANABA HOME, your satisfaction is our priority. That’s why we’ve designed a fair and transparent return policy: Not as described → If your item doesn’t match its description, we’ll arrange a free exchange. Damaged during delivery → We’ll send a free replacement with priority delivery. Change of mind → Within 24 hours, from placing the order: Full refund (minus 3% fee) • After 24 hours from placing the order: Store credit minus production costs Wrong size/fit → If the item doesn’t fit due to customer error: Store credit applies (minus production costs), since exact measurements are always confirmed before production. ⚠️ Important: Returns are accepted within 14 days of delivery. After that, only warranty service may apply.
Can I return an item I bought?
Yes if applicable. Since the majority of our production is locally custom-made, returns are accepted within 14 days from the delivery date, and our return policy applies on return cases
What if the product is not as described?
If your order doesn’t match the product images or specifications on our website, you may request a return. Once verified, we’ll provide a free exchange. Return policy applies.
What if my item arrives damaged?
Severe Damage: We’ll replace or exchange the item at no extra cost. Minor Delivery Damage (e.g., small scratches, dents, chipped edges): Our service team will repair the item on-site at no charge.
📦What happens if my standard order is delayed?
If your standard furniture order takes longer than 30 days from the order date, you’ll receive a full refund, No questions asked.
⚡What if my express delivery order is delayed?
We value your time and back our ExpressDelivery Service with guarantees: Over 20 days delayed → You’ll receive AED 350 store credit as compensation. Over 30 days delayed → You’ll receive a full refund.
💬How can I check the status of a delayed delivery?
If your order is running late, simply reach out to our Customer Care Team via 📱WhatsApp or 📧email, and we’ll provide you with real-time updates on your delivery status.
Can I return an item if I change my mind?"
Yes, you may request a return within 24 hours of purchase. After this period, cancellations are no longer possible, though you may still be eligible for store credit minus production cost  or returns under other applicable reasons.
📏What if the furniture doesn’t fit in my space?
Since all product dimensions are clearly listed on our website, we encourage you to measure your space carefully before ordering. If the item doesn’t fit due to customer error, we still accept returns for store credit only (minus production costs). ⚠️ Please note: Returns cannot be accepted if the item does not fit in elevators or entryways. Be sure to measure before purchasing.
📦What should I do if my item arrives damaged?
Your satisfaction is our priority. If your furniture is damaged on delivery, simply contact us immediately. Once confirmed, we’ll send you a free replacement with priority delivery, So you don’t have to wait long.
Can customized orders be returned?
Unfortunately, no. Customized items are made specifically for you and cannot be restocked or refunded. Exchanges are possible within 14 days but may require additional production time.
✨Can I get a refund on a custom-made order?
Custom-made items are crafted specifically to your specifications and cannot be refunded. Please double-check all details before confirming your order to ensure it meets your needs.
❌Can I cancel my custom order?
Within 24 hours: You can cancel and receive store credit (minus production fees). After 24 hours: The order enters production and becomes non-refundable.
📦What happens if my custom item arrives damaged?
If your custom furniture is damaged during delivery, we will remake and replace it free of charge, with priority, Expedited delivery to minimize any delay.
⏱What if my custom order is delivered late?
We aim to deliver on time, but if your custom order exceeds 30 days from the order date, you are eligible for a full refund.

🛡Warranty & Quality

Do you provide a warranty?
Yes. All our products come with a 2-year warranty covering manufacturing defects. Clients who reviews us with 5 Star and images will get up to 5-years Warranty.
What does the warranty cover?
The warranty includes structural integrity, workmanship, and materials.It does not cover normal wear and tear, misuse, or damage caused by improper handling.

🤝 Services & Support

Do you offer free design consultations?
Yes! We provide free expert visits where our consultants bring fabric and finish samples, take measurements, and provide personalized design advice, all at your home.
Do you work with interior designers?
Absolutely. Our Interior Designer Program offers trade discounts, 3D models, dedicated account managers, and material sample kits to support professional projects.
How can I contact customer support?
Our support team is available 24/7: 📱 WhatsApp: +971 55 521 7949 📧 Email: info@kanabahome.com

🧑‍🔧 Free Expert Visit

🛋️ What is the KANABA HOME Free Expert Visit?
The Free Expert Visit is a complimentary in-home consultation offered by KANABA HOME. Our experienced design consultants visit your space to provide personalized guidance, showcase premium fabrics and finishes, take accurate measurements, and help you create a design that reflects your lifestyle and taste, all at no cost.
📍 Which areas arecovered for the Free Expert Visit?
We currently offer Free Expert Visits across the UAE. Simply fill out the form, and our team will contact you to confirm availability in your location.
📐 What can I expectduring the visit?
Show you our curated selection of fabrics, finishes, and materials. Take precise measurements to ensure your furniture fits perfectly. Understand your lifestyle and preferences to design a space that feels uniquely yours. Provide expert advice on layouts, colors, and styles tailored to your home.
⏱️ How long does the consultation take?
On average, a Free Expert Visit lasts between 15 minutes to 1 hours, Depending on the size of your space and the level of detail required.
💲 Is there any cost orobligation?
No. The consultation is completely free and obligation-free. Our goal is to help you explore design possibilities and inspire your home transformation.
📝 How do I book a Free Expert Visit?
Booking is simple: Fill out the online form with your details. Our team will contact you to schedule a convenient appointment. Sit back and let us bring inspiration and expertise directly to your doorstep.
🎨 Who will conduct the consultation?
Your visit will be led by one of KANABA HOME’s professional design consultants, trained to combine creativity with functionality. They’ll guide you through materials, layouts, and design ideas that align with your space and personality.
🏡 What makes the Free Expert Visit unique?
Unlike generic showroom visits, this service brings personalized design expertise directly to your home. We don’t just sell furniture; We craft pieces that tell your story and fit seamlessly into your space.

✏️ Interior Designer Program

👩‍🎨 What is the KANABAHOME Interior Designer Program?
The KANABA HOME Interior Designer Program is a dedicated trade program created for interior designers across the UAE. It provides exclusive benefits such as trade discounts, access to 3D product models, curated material samples, And tailored pricing to help design professionals deliver exceptional projects with ease.
💰 What benefits domembers of the program receive?
Members enjoy: 5% trade discount on all orders with no limit. 3D product models for seamless integration into design presentations. Dedicated account managers for personalized support and smooth order handling. Material sample kits with fabrics, finishes, and textures. Tailored pricing based on business needs and project scale.
📂 Who can join theInterior Designer Program?
The program is open to registered interior designers, design firms, and architects in the UAE who hold a valid company trade license and VAT certificate.
📝 How do I registerfor the program?
Joining is simple: Visit our Interior Designer Program Registration Page. Complete the application form with your company’s legal name, designer’s contact details, trade license, and VAT certificate. Once approved, you can immediately start enjoying the program’s exclusive benefits.
📦 Do I need to placeorders under my company name?
Yes, to qualify for trade benefits, all purchases must be made under the company’s registered name provided during program registration.
🎨 How does the programsupport my design process?
KANABA HOME supports designers with tools and resources to simplify project execution. From providing 3D models for client presentations to sample kits that showcase real textures and finishes, we help you present, plan, And deliver interiors with confidence.
🤝 Will I have a dedicated contact person?
Yes, each designer is assigned a dedicated account manager who understands your project requirements, assists with product selection, ensures smooth logistics, and provides ongoing support.
🏡 What type ofproducts can I source through the program?
As a member, you’ll have access to KANABA HOME’s full range of premium, Custom-made furniture and décor, including sofas, dining sets, beds, Storage solutions, and complete furnishing options tailored for both residential and commercial spaces.
🚀 Why should I jointhe KANABA HOME Interior Designer Program?
By joining, you unlock exclusive trade discounts, personalized pricing, Premium design resources, and dedicated support, empowering you to deliver timeless, functional, and luxurious interiors while maximizing efficiency and value for your clients.